RETURNS

Returns, Refunds & Workshop Policy

Floral Products

As our floral arrangements are handcrafted using fresh flowers, all sales are final. We do not accept returns, exchanges, or refunds for floral products.

​If your order does not meet your expectations, please contact us on the same day you receive it and provide clear photographs of the arrangement.

​If the issue is found to be due to our error, we will gladly provide a suitable replacement arrangement.

​

Workshops & Courses

Please provide at least 3 days' notice if you wish to cancel or reschedule your workshop or course booking.​

• For eligible cancellations, the amount paid will be issued as store credit only, valid for 6 months from the date of issue. Store credit may be used towards future workshops, courses, or product purchases.

• ​Cancellation or rescheduling requests made less than 3 days before the scheduled workshop or course will be considered late cancellations and are not eligible for store credit, refunds, or rescheduling.

​If Hazel Floristy needs to postpone or cancel a workshop or course due to unforeseen circumstances, participants will be offered the option to reschedule or receive full store credit.